At Ram Chander Tandoors Pvt. Ltd., we strive to ensure a smooth and secure transaction experience for all our customers. This Payment Policy outlines the accepted payment methods, terms, and conditions for all purchases made through our website www.buytandoors.com, or through direct inquiry and offline orders.

1. Accepted Payment Methods
We currently accept the following modes of payment:

Online Payment Gateway: UPI, Net Banking (via Razorpay or similar platform)

Bank Transfer / NEFT / RTGS / IMPS

Cash on Pickup (for Delhi/NCR customers)

Advance Payment for custom or bulk orders (mandatory)

Pay on Delivery (available for limited products and regions; confirmation required)

Note: Cash on Delivery (COD) may not be available for large-size or customized tandoors due to logistics and handling constraints.

2. Payment Terms
Full payment is required before the dispatch of standard products.

Custom-made or bulk orders require 50% advance and 50% before dispatch, unless otherwise agreed in writing.

Pricing is subject to applicable GST (18%) and does not include shipping charges unless specified.

3. Order Confirmation
Orders are considered confirmed only after:

Successful payment confirmation (for online orders)

Receipt of advance (for offline or B2B orders)

Verification of product availability

4. Currency
All transactions are processed in INR (Indian Rupees). For international buyers, currency conversion charges may apply as per your bank or payment provider.

5. Invoicing
An official tax invoice will be shared via email or with the product shipment.

6. Failed / Cancelled Payments
If your payment fails or is cancelled during checkout:

No amount will be charged.

If your account is debited but the order is not confirmed, the amount will be automatically refunded by your bank within 5–7 working days.

7. Contact for Payment Support
For any payment-related queries or assistance, please contact:

📧 Email: buytandoors@gmail.com
📞 Phone: 8920013434
🕒 Business Hours: Monday to Saturday – 10:00 AM to 6:00 PM